At IlVaporizzatore, you can be 100% confident that if you change your mind or receive a defective product, you can return it for an exchange or refund. Please read the return policy before placing an order.
Defective products upon arrival
- In the rare event that you receive a defective product upon arrival, you can request a replacement or refund
- Please inform ilVaporizzatoreof any problem or defect as soon as you notice it
- All returned items must include the original receipt and a completed return form which you can obtain from our support
- IlVaporizzatore.com will replace or refund as soon as the returns department receives the product and confirms the defect
- (If the product was working when you received it, but later broke and is still under warranty, you must make a warranty claim.)
Change of mind
- If you wish to return your purchase, you must inform us within 14 days of receiving your order . You are entitled to a full refund for the products, excluding shipping costs.
- Products must be returned in their original, unused condition, in unopened and sealed packaging for the return to be accepted
- Vaporizers sold by IlVaporizzatore are intended for oral use, which means they are classified as hygiene products and are not returnable due to health regulations if the packaging has been opened and/or the product has been used before changing your mind . Your rights are not affected, and we respect EU consumer rights laws. See Article 16 "Exceptions from the right of withdrawal" (e) at https://eur-lex.europa.eu
- It is the customer's responsibility to return the products to the ilVaporizzatore.com warehouse in Germany and pay any associated costs
- Refunds are issued only after ilVaporizzatore.com has received the product and the returns department has verified that the products are sealed and unused
- A copy of the original receipt must be included in the package sent to ilVaporizzatore
- All refunds will be sent to the same account and payment method used to place the order
- Contact us via the return form to start the return process.